Privacy Policy for crmleads.in

Effective Date: 1-12-2025

1. Introduction

crmleads.in (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data in compliance with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website and services.

2. Information We Collect

• Personal Data: Name, email, phone number, company details, and other identifiers you provide.
• Usage Data: IP address, device type, browser, pages visited, and interactions with our platform.
• Cookies & Tracking: We use cookies and analytics tools to improve user experience.

3. Purpose of Processing

• Providing CRM lead services
• Communicating with you (support, updates, promotions)
• Improving our platform and services
• Complying with legal obligations

4. Consent

We collect and process your personal data only with your consent. You may withdraw consent at any time by contacting us at support@crmleads.in. Withdrawal of consent may affect your ability to use certain services.

5. Data Sharing

We do not sell your data. We may share information with:

• Service Providers: Hosting, analytics, payment gateways, customer support
• Government/Legal Authorities: When required under Indian law

6. Data Storage & Security

Your data is stored securely on servers with appropriate technical and organizational safeguards. We retain personal data only as long as necessary for the stated purposes or as required by law.

7. Your Rights Under DPDP Act

• Access and correct your personal data
• Request deletion of your data (“Right to be Forgotten”)
• Withdraw consent for processing
• Lodge a grievance with our Data Protection Officer (DPO)

8. Children’s Data

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

9. Grievance Redressal

If you have concerns about how your data is handled, you may contact our Grievance Officer / DPO:

Email: privacy@crmleads.in

You also have the right to escalate complaints to the Data Protection Board of India under the DPDP Act.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in law or our practices. Updates will be posted on this page with a revised effective date.